Hong Kong’s Big Four – the Mandarin Oriental, the Landmark Mandarin Oriental, The Peninsula, and the Four Seasons – have had their status as the most luxurious hostelries in town reaffirmed. All of them maintained their 5-star ratings in the 2010 Forbes Travel Guide hotel and spa awards, which were announced Tuesday.
“The Forbes Travel Guide is one of the most respected publications in the travel industry, and to have gained 5 stars for 2 consecutive years is testament to the dedication, hard work, and effort made by our 850 colleagues every day to ensure that our guests receive the quality and service for which Mandarin Oriental, Hong Kong, is renowned,” says Jonas Schuermann, general manager of the hotel.
In Macau, which is a 1 hour jet foil ride away, the Wynn Macau also retained its 5-star ranking. The Altira, which used to be called the Crown, was elevated from 4 to 5 stars. No hotels in Beijing earned 5 stars, and no other cities in Greater China were included in the survey.
“We are delighted to receive these highly sought-after awards for the second year running, and they are a testament to the exceptional service delivered by my Wynn Macau colleagues. “ says Ian Michael Coughlan, president of the hotel.
According to Rainy Chan, general manager of The Peninsula Hong Kong, staff training is the key to the hotel’s continued success. “You can buy the best hardware available and hire good people for your hotel, but it is how you make your good people ‘great’ that is important,” she says “The staff are the soul of our hotels, and I believe investing in training is the best way forward to long-term success.”
Five hotels in Hong Kong retained their 4-star status. Included were the Conrad Hong Kong, the Grand Hyatt Hong Kong, the InterContinental Hong Kong, the Kowloon Shangri-La, and the Island Shangri-La.
In Macau, the newly opened Four Seasons Hotel Macau received 4 stars. It was also retained by the Grand Lapa Hotel Macau, which was previously known as the Mandarin Oriental Macau, the MGM Grand Macau, and the Sands Macau.
In Beijing, Aman at Summer Palace and The Regent, Beijing, received 4 stars for the first time. The Grand Hyatt, the Raffles, the St. Regis, the Shangri-La, and The Peninsula all had their 5-star rating reaffirmed.
This year is the first edition of the former Mobil Travel Guide awards since the brand’s transfer from Mobil to Forbes, which was recently announced. The list has defined the industry’s highest standard for excellence in hospitality for more than 50 years.
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The Altira Macau, formerly known as the Crown Macau, is located on the island of Taipa in Macau. As the tallest building on the island, it offers breathtaking views of the Macau peninsula. There are 216 guest rooms, including 24 suites and 8 villas, several F&B outlets, a spa, a private club, casinos, and other facilities.
The Four Seasons Hotel Hong Kong is located at the international finance centre in Central on Hong Kong Island. Near the waterfront, it affords stunning views of Victoria Harbour and the Kowloon Peninsula beyond. There are 399 guest rooms, including 54 suites, 5 F&B outlets, a spa, and other facilities.
The Landmark Mandarin Oriental, Hong Kong, is located in the heart of Central on Hong Kong Island. It has the intimacy of a very high end boutique hotel. There are 133 guest rooms and suites, 2 F&B outlets, a spa, and other facilities.
The Mandarin Oriental, Hong Kong, occupies a full city block in the heart of Central on Hong Kong Island. Since it opened in 1963, it has been widely recognized as one of the world’s premier hotels. There are 502 guest rooms and suites, 10 F&B outlets, a spa, and other facilities.
The Peninsula Hong Kong occupies a full city block in the heart of Tsim Sha Tsui on the Kowloon Peninsula. Hong Kong’s 1st hotel. the Penn, as it is known by loyal guests, has been associated with style, fine dining, and attention to detail for 3 generations. There are 300 guest rooms and suites, 9 F&B outlets, and a spa, among other facilities.
The Wynn Macau is located on the Macau Peninsula. Unlike many hotels with casinos, this one has picture windows in most public areas with views of lovely landscaped gardens. There are 600 guest rooms, including 120 one-bedroom suites and 20 two-bedroom suites, seven F&B outlets, a spa, and casinos, among other facilities.
Copyright: Michael Taylor