Shenzhen Travel Advisory
Can a stranded traveller whose passport has been stolen find refuge in a 5 star hotel when hotels are not supposed to accommodate guests without asking to see their passport?
The Ritz-Carlton, Shenzhen, is a 5 star hotel in Shenzhen’s Futian District. It is across the street from a stylish shopping centre. It has comfortable rooms, great food and beverage outlets, a lovely swimming pool, and a sumptuous spa.
I take the subway to Futian Station. The Ritz-Carlton is at Exit D. I walk into the beautiful lobby and ask to speak to the General Manager.
My heart sinks when I am told that it’s his day off. He is the only one the hotel that really knows me.
“I am the Duty Manager,” I am told. “Can I assist you?”
I take a deep breath and explain the situation. The Duty Manager checks the computer and finds my record. He calls the nearest police station and explains the situation.
The Duty Manager refers to me as a “VIP” in Mandarin. He eventually asks me to have something to drink in the Lobby Lounge while he handles the rep tape.
“This will take awhile,” he says. “Just try to relax. And try to pretend you are on vacation.”
While I’m enjoying an iced lemon tea, the General Manager walks in. He recognizes me, walks over to my table, and warmly greets me. I ask if he’d like to join me.
“Sorry, I can’t chat,” he says. “I’m on my way to an important meeting. How have you been?”
When I mention that my passport has be stolen, he sits down, and says, “I’ll give you 2 minutes. Tell me what happened and how we can help.”
I explain the situation. He says, “Don’t worry. I’ll speak to the Duty Manager. Rest assured. Everything will be all right.”