Social Media Complements Traditional Site Inspections to Improve Hotel Service Standards

Preferred Hotels is combining traditional unannounced inspections with comments on social media to upgrade gyest feedback for the hospitality industry.

Hotels & Resorts: a Few Pet Peeves (Part I)

Last - Next Hospitality Hotels often overstate their case - claiming to offer swimming pools, which are more like oversized bathtubs, and suites that are actually rooms. Here are a few of my pet peeves when staying at five star resorts. As a frequent traveler, I have a few pet peeves. They run from outrageously …