Fiji Airways Launches Pre-flight Check-In Service at Five-Star Fijian Resort

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Fiji Airways staff pose in front of the new check-in counter in the lobby of the Sofital Fiji Resort and Spa on Denarau Island.

Airlines and Aviation

Fiji Airways has launched a Resort Check-In service at the Sofitel Fiji Resort and Spa on Denarau Island. With a permanent check-in counter in the hotel’s lobby, it is  believed to be a first service of its type in the South Pacific.

It is bad enough having to check out of a sumptuous resort at the end of a relaxing stay. Adding insult to injury is having to lug your luggage to the airport and wait in endless lines at the check-in counter followed by more lines at security, customs, and the gate.

Wouldn’t it be possible to delay the inevitable just a little bit longer rather than having to rush home?

In a bid to do just that, Fiji Airways has set up a check-in counter in the lobby of the Sofitel Fiji Resort and Spa on Denarau Island to delay your departure a bit – and take some of the stress out of the exercise.


A permanent check-in counter has been set up in the hotel’s lobby. 

“We’ve designed this experience, so guests simply get to the resort lobby and check themselves and their bags in for their Fiji Airways flights,” says Andre Viljoen, Managing Director and CEO of Fiji Airways.

“We issue the boarding passes, tag and take bags off guests, leaving them free to enjoy Fiji for a few more hours.”

All bags are transferred to Nadi International Airport and loaded on the guests’ respective flights. The next time they will see their bags is at baggage claim at their destination.

“This way, our guests can get a bite to eat, enjoy the pool, or go shopping at Port Denarau before making their way to the airport. And at the airport, they bypass the airport check-in process and head straight to security.”

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After checking in their bags, the next time hotel guests will see them is upon arrival at their destination.

Fiji Airways has piloted the Resort Check-In feature and received overwhelmingly positive response from guests during the trial phase.

“The activations were hailed success, from resort management, our own teams and most importantly – the guests themselves,” Andre says.

“We expect more resorts in Fiji to come on board with us to offer this service to our mutual guests.”

The Resort Check-in feature is a complimentary service for Fiji Airways guests staying at the resort.

Fiji Airways 101


A Fiji Airways Airbus A33-200 landing at Los Angeles International Airport.

Fiji Airlines is the national airline of Fiji. With a hub at Nadi International Airport, it connects several airports in Fiji as well as in neighboring countries and territories in the South Pacific.

The airline also flies non-stop to Hong Kong and Singapore as well as to four cities in Australia, three cities in New Zealand, and the following cities in the United States: Honolulu, Los Angeles, and San Francisco.

Founded at Fiji Airways in 1947, the airline began service in 1951. It was rebranded as Air Pacific in 1958.

In 2013, the airline was rebranded once again, returning to its original name in order to strengthen its image as the flag carrier of Fiji.

As a part of the rebranding effort, a Polynesian style image was adopted, with livery and uniforms reflecting the culture of the South Pacific.

The airline serves 17 cities in 10 countries. It has a fleet of nine aircraft. It will take delivery of new aircraft in 2018.

Sofitel Fiji Resort and Spa


A free-form swimming pool sits at the heart of the five-star resort.

Sofitel Fiji Resort and Spa is a five star resort set amid 26 acres of tropically landscaped grounds on the Fijian Island of Denarau.

The hotel is situated on the beach, overlooking the Pacific Ocean. There is a large, free-form swimming pool at its heart

The hotel also has a spa, its own beach, and facilities for weddings and meetings. How about a wedding on the beach?

The hotel was chosen by Fiji Airways as the first property to offer the In-Resort Check-in service.


The hotel has 296 rooms and suites overlooking the ocean. The interior design is smartly modern with subtle Fijian touches.

  • Superior Oceanside Rooms – measuring 35 square metres, superior oceanside rooms have one king size bed or one queen size and one double bed.
  • Luxury Oceanside Rooms – with interiors similar to superior oceanside rooms, luxury oceanside rooms also have a private balcony with a view of the Pacific Ocean.
  • Family Rooms – perfect for families, family rooms have a king size bed or a queen size bed with a double bed for the parents and a separate children’s room with two bunk beds and a PlayStation 3 with television. There is a private balcony or a terrace with a view of the ocean.
  • Luxury Family Rooms – larger than family rooms, luxury family rooms are located on the ground floor with direct access to the beach.
  • Prestige Suites – with a king size bed and a sofa bed, prestige suites have a separate shower and a spa bath on the private balcony with ocean views. There is direct access to the Private Beach Club.
  • Opera Suites – with separate living room and bedroom, opera suites have an en-suite bathroom with a spa bath and shower facilities. Offering the best ocean views, they have direct access to the Private Beach Club.
  • Imperial Suites – designed for two adults, imperial suites have separate living rooms and bedrooms with large balconies with an outdoor bath.

Food + Beverage

The hotel has several food and beverage outlets. Each one of the restaurants and bars has a different menu and a different vibe – from casual to elegant.

  • Lagoon Restaurant – located on the ground floor, the Lagoon Restaurant is next to the swimming pool. The restaurant has live cooking stations in the evening and a special buffet for children and six themed buffet options that change daily. Open for breakfast and dinner.
  • La Parisienne – a French style café serving light meals that can be taken away. Open for breakfast, lunch, and early dinners.
  • V The Restaurant – a fine-dining restaurant serving haute cuisine with a Fijian touch,. Open for dinner.
  • Salt Restaurant – an al fresco beachfront restaurant situated next to the swimming pool. Open  for lunch and dinner.
  • Salt Bar – situated between the swimming pool and the ocean, Salt Bar serves beers, wines, and other beverages.
  • Havana Breeze Bar – a Cuban inspired bar featuring rum-based cocktails and Cuban bites to the tune of Latin American jazz.
  • Latitude 17 – an intimate bar, perfect for pre- or post-dinner cocktails or espresso.

Facilities and Activities

The hotel is situated amid beautifully landscaped grounds with a large free-form swimming pool at its heart. Other facilities include:

  • Waitui Beach Club – a childfree zone with a private 25-metre lap pool with a swim-up bar, poolside cabanas, a fitness room, and a champagne bar. Complimentary access for hotel guests staying in suites.
  • So Spa – the hotel has a full service spa that combines the best of French and Fijian elements.


Sofitel Fiji Resort and Spa – Denarau Island, Nadi, Fiji. Telephone: (679) 674-1111.

  • For more information, room rates, and guest reviews check out your favouite hotel booking website: TripAdvisor or

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