Service with a Frown in the Land of Smiles

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Samsung Thailand refuses to serve customer whose Samsung product malfunctions because it was purchased in another country, raising troubling questions about the brand's commitment to customer service as well as service standards in the Land of Smiles.

Social Media: What Would Mark Twain Have to Say?

As Social Media Week soldiers on in Hong Kong this week, Michael Taylor ponders on what seems to be on everyone's mind at the events he is attending: that sticky issue of friends, followers, and stats. From hits to page views to unique visitors to robots – what are we to make of all this recently …

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