Preferred Hotels is combining traditional unannounced inspections with comments on social media to upgrade gyest feedback for the hospitality industry.
Sendai, Japan: Reader Feedback
What timing! The day my upbeat post on Japan's upcoming Cherry Blossom Season was scheduled to be published, I arrived at the gym, and everyone was watching TV. I have never seen such intense interest on a television programme at this gym before – unless it was a Korean soap opera. That's the first I …
Social Media: What Would Mark Twain Have to Say?
As Social Media Week soldiers on in Hong Kong this week, Michael Taylor ponders on what seems to be on everyone's mind at the events he is attending: that sticky issue of friends, followers, and stats. From hits to page views to unique visitors to robots – what are we to make of all this recently …
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